The HRDC

The Human Resource Development Council (HRDC), operating under the aegis of the Ministry of Education and Human Resources, was set up as a corporate body in November 2003 as per the HRD Act 2003.

The setting up of the HRDC was inspired by recommendations of a report on National Integrated Training Strategy, prepared by an International Labour Organisation (ILO) consultant, whereby the need for an apex body that would guide and provide the necessary thrust for human resource development in Mauritius was felt.

HRDC has been vested with the responsibility to look after and promote the development of the labour force in Mauritius in line with the requirements of a fast growing economy.

The objectives of the HRDC are to -

(a) Promote human resource development in line with national economic and social objectives;

(b) Stimulate a culture of training and lifelong learning at the individual, organisational and national levels for employability and increasing productivity; and

(c) Provide the necessary human resource thrust for successful transformation of the economy of the country into a Knowledge Economy.


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The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.

 

In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.

 

The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.

 

The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.

 

Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.

 

Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.

Connect

The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Mauritius
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu