The Career Development Stairway (CaDS) gives an industry wide, objective framework for the many and varied jobs in the sector. It is an information provision tool that can assist in career planning. 

CaDS builds on the updated nomenclature of job profiles which is an industry-validated tool.

It works on the simple premise that if one enters the sector with or without relevant skills at Step 1 which is the basic level on the CaDS, the person will be aware of ‘The Stairway’ s/he will need to take to progress on his/her career. Additionally, the person will be aware of the skills s/he needs to acquire/develop as s/he moves up ‘The Stairway’ in order to equip him/her with the competencies necessary to carry out the job role effectively.

Objectives of CaDS

  • provide information on the various job roles and career opportunities in the sector
  • provide details on career progression opportunities within the same or across sub-sectors
  • help to plan  career in the sectors whether one is a new entrant to the sector, or is looking for further opportunities within the
     sector
  • help reduce the skills mismatch through development and provision of relevant training provided by informed training centres

Potential users of CaDS are:

  • Students
  • Universities
  • Training providers
  • Job seekers
  • Employers
  • Employees
  • Experienced professionals
  • Government/Policy makers

For the ICT/BPO sector, job profiles have been developed in the following sub-sectors:

  1. BPO
  2. Service Management
  3. Call Centre
  4. Networking
  5. Software Development & Web
  6. IT Security
  7. Software Testing
  8. Systems Design
  9. Infrastructure and Systems

CaDS is an ever evolving tool and will be reviewed regularly to keep pace with the developments of the industry.


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The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.

 

In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.

 

The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.

 

The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.

 

Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.

 

Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.

Connect

The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Mauritius
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu