Finance & Accounting Level 2, Accounts Officer, Collections Officer, General Accounting Operations Representative, Transaction Processing Representative

 

 

To process transactions for relevant business in various systems and tracking tools for example, management and execution of general accounting processes or work activities related to the collection and recovery of customer receivables and debt    

                              

Description:

Maintains ledgers, statements and accounts within established procedures taking appropriate action to secure or make payment, identify and resolve discrepancies, etc

Prepares routine reports from statistical and financial information to ensure management receives appropriate information in an accurate and timely manner

Responds to various requests for information, as needed

Escalates issues in accordance with escalation policy; collects, progresses and escalates high quality dispute information as required

Produces standard correspondence by following appropriate templates

Conducts follow up with debtors to make payment arrangements/establish payment dates and resolve issues and disputes

Captures accurate, detailed notes of discussions and arrangements and sends follow up information as requested/required

Meets defined targets and ensures agreed service levels are met or exceeded

Follows established policies, procedures and methods

 

 

Higher School Certificate (HSC) preferably with Accounting/Finance

 

Interpersonal Relationship

-Listens actively, respects others and takes into account different points of view and integrates them

Initiative

-Is aware of goals, processes and performance standards of the team

Commitment and Collaboration

-Shares information in general while respecting the applicable procedures

Analysis and Innovation

-Plans and adjusts work based on a thorough knowledge of the  requirements and seeks clarification and guidance, whenever required

Values and Ethics

-Demonstrates a sense of values and ethics personally and professionally

-Discusses internal concerns with superiors or colleagues and, if necessary, uses appropriate mechanisms to seek advice or to disclose a misconduct

-Actively contributes to the well-being at the workplace and in the building of a safe, healthy and respectful work environment

-Demonstrates excellence in the delivery of services to clients and acts with transparency and fairness

Other Competencies

-IT Literate

-Knowledge of French and/or English keyboard

-Excellent communication and negotiations skills

-Good level of both written and spoken English and French


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The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.

 

In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.

 

The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.

 

The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.

 

Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.

 

Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.

Connect

The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Mauritius
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu