Debt Collector, Collections Agent, Debt Chasing Agent, Credit Controller, Chargé de Recouvrement, Agent de Recouvrement

To interact with debtors to reassess their situation, request for payment and to establish legal recovery proceedings if they do not make their payment

 

Description

Manages customers’ requests for payment of invoices as well as outstanding payments, while respecting the customer  procedures

Solves customer problems or obtains a payment or negotiates a payment plan in accordance with the process established by the case

Meets set objectives recovery results

Analyses the situation of the debtor and finds solutions to optimize recovery (means of payment, timing of the date) in the interest of the customer while maintaining the customer’s image in difficult cases

School Certificate (SC)/Brevet des Collèges

At least 1 year of relevant experience

Interpersonal Relationship

-Listens actively, respects others and takes into account different points of view and integrates them

Initiative

-Is aware of goals, processes and performance standards of the team

Commitment and Collaboration

-Shares information in general while respecting the applicable procedures

-Adjusts own approach and communication according to the audience and the circumstances

Analysis and Innovation

-Plans and adjusts work based on a thorough knowledge of the requirements of the position and seeks clarification and guidance, whenever required

Values and Ethics

-Demonstrates a sense of values and ethics personally and professionally

Other Competencies

-Persistent and persuasive

-Autonomous/detail oriented

-Customer service skills (ability to read a customer balance and understanding of the debtor’s situation)

-Excellent spoken and written proficiency in the business language of the client(s)

-Familiar with IT tools (Internet browsing, use of software ...)

Career Progression

Call Centre


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The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.

 

In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.

 

The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.

 

The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.

 

Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.

 

Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.

Connect

The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Mauritius
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu