IT Technician, ICT Technician, IT Support Officer, IT Officer, Network Technician, Cabling Technician, Telecom Technician

 

To administer and configure ICT equipment and provide technical support

 

Description:

Provides technical support and advice for proper maintenance of the ICT Equipment

Installs computer hardware, network devices and sets up computer network

Performs diagnostic tests to prepare equipment for use or repair

Installs and configures software

Assists in analysis of fault reports and preparation of maintenance plan

Carries out day-to-day hardware maintenance activities as well as preventive and adaptive maintenance

Performs trouble-shooting and data cabling activities

Provides basic information about product to the user

 

Diploma in IT related field

Certifications e.g. Comptia A+

 

Interpersonal Relationship

-Listens actively, respects others and takes into account different points of view and integrates them

Initiative

-Is aware of goals, processes and performance standards of the team

Commitment and Collaboration

-Shares information in general while respecting the applicable procedures

Analysis and Innovation

-Plans and adjusts work based on a thorough knowledge of the requirements of the position and seeks clarification and guidance, whenever required

Values and Ethics

-Demonstrates a sense of values and ethics personally and professionally

Other Competencies

-Good level of both written and spoken English and French

-Willing to work on a flexible schedule and be willing to work on-site and/or remote users


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Career Progression

Infrastructure and Systems

The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.

 

In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.

 

The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.

 

The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.

 

Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.

 

Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.

Connect

The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Mauritius
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu