Senior IT Technician, Senior IT Officer, Technicien Infrastructures Réseaux, Senior IT Support Officer, Senior Network Technician, Senior Cabling Technician

 

To provide assistance and technical support to IT users and supervises the team

 

Description:

Ensures that all ICT procedures and policies are being adhered to for the smooth and efficient running of the activities

Plans day-to-day activities of staff

Provides support and maintenance of peripheral devices and cabling systems

Tests new products and provides field support services to user intervention and trouble shooting

Assists in the training and induction of IT staff and users

Submits intervention reports following installation with diagnostics/defects analysis and troubleshoot solutions

Ensures proper reporting and perform tasks like stock/assets inventory

Focuses attention and resources upon meeting deadlines, priorities and objectives and maintains close over all specific task assigned to ensure on time completion

Commissions installed ICT equipment

 

Diploma in IT related field

Certifications, e.g. Comptia A+ and Comptia  N+

At least 2 years of relevant experience

 

Interpersonal Relationship

Listens actively, respects others and takes into account different points of view and integrates them

Proactively resolves interpersonal or personal matters that could affect performance

Demonstrates an understanding of the roles and responsibilities of team members and balances own needs and those of the team or organisation

Develops and maintains effective relationships

Initiative

Is aware of goals, processes and performance standards of the team

Demonstrates a behavior based on action, sets priorities and uses time effectively

Works independently and proposes solutions according to the requirements

Commitment and Collaboration

Shares information in general while respecting the applicable procedures

Adjusts own approach and communication according to the audience and the circumstances

Analysis and Innovation

Plans and adjusts work based on a thorough knowledge of the requirements of the position and seeks clarification and guidance, whenever required

Establishes a global perspective from information gathered from various sources

Values and Ethics

Demonstrates a sense of values and ethics personally and professionally

Discusses internal concerns with superiors or colleagues and, if necessary, uses appropriate mechanisms to seek advice or to disclose a misconduct

Other Competencies

Good level of both written and spoken English and French

Keeps abreast with latest developments in the sector


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Career Progression

Infrastructure and Systems

The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.

 

In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.

 

The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.

 

The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.

 

Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.

 

Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.

Connect

The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Mauritius
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu