The job profiles present an accurate profile of the Mauritian ICT/BPO sector, especially from the human resource management/development perspective. A job profile therefore contains descriptions of each job, the level (levels are unique to each sub-sector), competencies, qualifications and experience required and career progression.
The 63 job profiles have been developed jointly by the industry and categorized under the following sub-sectors (i) Call Centre (ii) Networking (iii) BPO (iv) Infrastructure and Systems (v) IT Security (vi) Software Development and Web (vii) Software Testing (viii) Systems Design (ix) Service Management. The job profiles were validated by stakeholders in the sector during a workshop held on 17 October 2014 organised by the HRDC. These job profiles have established a common reference for employers, students, job seekers, recruiters, education/training providers, policy makers among others.
The job profiles will serve as a guide to facilitate training programmes which will meet to a large extent the requirements of the labour market. The content of the website will be revised with developments in the industry.
