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The job profiles present an accurate profile of the Mauritian ICT/BPO sector, especially from the human resource management/development perspective. A job profile therefore contains descriptions of each job, the level (levels are unique to each sub-sector), competencies, qualifications and experience required and career progression.

The 63 job profiles have been developed jointly by the industry and categorized under the following sub-sectors (i) Call Centre (ii) Networking (iii) BPO (iv) Infrastructure and Systems (v) IT Security (vi) Software Development and Web (vii) Software Testing (viii) Systems Design (ix) Service Management. The job profiles were validated by stakeholders in the sector during a workshop held on 17 October 2014 organised by the HRDC. These job profiles have established a common reference for employers, students, job seekers, recruiters, education/training providers, policy makers among others.

The job profiles will serve as a guide to facilitate training programmes which will meet to a large extent the requirements of the labour market. The content of the website will be revised with developments in the industry.


The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.


In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.


The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.


The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.


Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.


Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.


The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu