To lead a team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
Description:
Plans and organises the work of the team to ensure timely delivery and ensures set objectives are met
Assists in the preparation of management reports in line with client’s requirements and provides collections statistics and reports
Develops and maintains processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection
Ensures that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement
Manages corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements
Monitors collection related system performance if applicable, reports issues and maintains communications or project plans to ensure appropriate resolution
Follows established policies, procedures and methods
Degree in Accounting/Finance or equivalent
At least 5 years of relevant experience