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Legal Level 5

 Legal Level 5, Contract Service Delivery Specialist, Juriste Senior

To manage assigned projects including the team performance and delivery of services to clients



Supervises a team of legal professionals

Responsible for the quality of output, service levels and client data confidentiality

Manages the relationship with the client in a proactive and effective way

Conducts training activities for relevant personnel

Monitor contract and subcontract compliance by analysing reports

Identifies contract management issues and proposes solutions for approval

Provides negotiation support as required

Independently applies tools and techniques to assigned projects


Degree in Law/LLB/Law with Management or equivalent

LLM or Barrister preferred

At least 3 years of experience in contract management, legal or procurement field


Interpersonal Relationship

-Takes responsibility for ensuring effective collaboration and takes necessary measures to enforce them 


-Adopts changes, identify warning signals (i.e. trends, potential problems) and notifies all stakeholders

Commitment and Collaboration

-Organizes and structures work, from the level of task planning to implementation, ensuring efficiency 

Analysis and Innovation

-Communicates effectively and makes thoughtful recommendations to management

Values and Ethics

-Demonstrates excellence in the delivery of services to clients in his/her day-to-day working activities and acts with transparency and fairness

Other Competencies

-Understands basic contracting principles

-Detail-oriented, organised, flexible

-Able to set priorities and juggle multiple demands 

-Strong written and oral communication skills as well as presentation skills

-Able to apply sound business judgment

-Proficient in using office applications (e.g. Excel, Word, PowerPoint)

Career Progression

Business Process Outsourcing (BPO)


The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.


In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.


The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.


The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.


Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.


Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.


The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu