To manage the operational team under own responsibility, including planning and supervision of Operations, monitoring of quality of work, performance of employees
Description:
Plans the work of own team so that operational work is completed in a timely manner
Trains team members on work procedures
Performs the necessary checks on the tasks performed by subordinates to ensure quality
Generates statistical reports based on requests and needs of the customer
Analyses and handles inquiries and customer complaints and takes the necessary actions
Manages and monitors the development of subordinates
Higher School Certificate (HSC)
At least 3 years of relevant experience