Transaction Processing Level 4

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Transaction Processing Level 4, Data Entry/Customer Service Level 4, Coordinateur, Coordinator, Chef D’Equipe, Team Lead, Customer Account Manager, Account Executive

To ensure the smooth running of the different teams to deliver the set objectives for the department and meet customers’ expectations

Description:

Assists Managers in day-to-day coordination and management of business operational activities

Liaises with customer and management to ensure smooth operations delivery

Coordinates and manages project tasks to ensure project delivery within allotted budget and timelines

Ensures compliance with company standards and procedures

Builds and maintains strong customer relationship through regular meetings and communications

Evaluates current operational performance and provides operational plan for improvements

Provides direction and guidance to internal teams to achieve performance targets

Identifies problems in operations process and resolve them in a timely manner

Follows standard operating procedures for efficient business operations

Higher School Certificate (HSC)

At least 5 years of work experience, with at least 2 years in a similar environment

Interpersonal Relationship

-Listens actively, respects others and takes into account different points of view and integrates them

-Proactively resolves interpersonal or personal matters that could affect performance

-Demonstrates an understanding of the roles and responsibilities of team members and balances own needs and those of the team or organisation

-Develops and maintains effective relationships

-Takes responsibility for ensuring effective collaboration and takes necessary measures to enforce them

Initiative

-Is aware of goals, processes and performance standards of the team

-Demonstrates a behavior based on action, sets priorities and uses time effectively

-Works independently and proposes solutions according to the requirements

-Manages work activities according to the changing priorities of the organisation

-Welcomes new or different solutions and approaches and maintains a positive and constructive attitude towards change, setbacks or stressful situations

Commitment and Collaboration

-Shares information in general while respecting the applicable procedures

-Adjusts own approach and communication according to the audience and the circumstances

-Promotes excellence and recognizes the contribution and the success of others

-Consults colleagues, partners, customers, users and other stakeholders and acts accordingly in response to their concerns

-Inspires trust by demonstrating the right attitude, such as honoring the commitments

-Organises work, from the level of task planning to implementation, ensuring overall efficiency

Analysis and Innovation

-Plans and adjusts work based on a thorough knowledge of the requirements of the position and seeks clarification and guidance, whenever required

-Establishes a global perspective from information gathered from various sources

-Exercises a sound judgment and ensures to have all relevant facts before making a decision

-Has the ability to step back and review the approach

-Is able to translate general direction and guidance into concrete work activities

-Brings improvements based on solutions, approaches, products or innovative services

-Communicates effectively and makes thoughtful recommendations to the management

Values and Ethics

-Demonstrates a sense of values and ethics personally and professionally

-Discusses internal concerns with superiors or colleagues and, if necessary, uses appropriate mechanisms to seek advice or to disclose a misconduct

-Actively contributes to the well-being at the workplace and in the building of a safe, healthy and respectful work environment

-Demonstrates excellence in the delivery of services to clients and acts with transparency and fairness

Other Competencies

-IT Literate

-Excellent communication skills

-Good level of both written and spoken English and French

-Project Management skills with a focus on meeting Service-Level Agreements (SLAs)

-Good organisational skills

-Excellent leadership skills

-Logical thinking approach

-Process oriented

-Attention to detail: Ability to accomplish tasks and processes accurately and completely

-Customer focus