Teleagent, Téléagent, Téléconseiller, Téléacteur, Télévendeur, Conseiller Client, Call Handling Operator, Customer Service Agent, Customer Advisor, Telesales Representative, Customer Service Representative, Chargée de Clientèle, Call Centre Agent, Telemarketing Agent
To manage customer relationships by making or answering calls, in accordance with the internal rules and ensuring the quality of the service
Description:
Shares best practices based on feedback from clients
Achieves set targets, while optimizing time on each call
Contributes to the development of a sustainable relationship with customers
When answering calls (in-bound):
Takes charge of customers’ needs which fall under his field of competencies while ensuring the best possible service
Looks for all relevant information to give the best possible response
When making calls (out-bound):
Contacts current or prospective customers to promote products and services of the client, selling or taking an appointment for future sales
Adheres to the sales techniques and rules established by management and/or client
School Certificate (SC)/Brevet des Collèges
Interpersonal Relationship
-Listens actively, respects others and takes into account different points of view and integrates them
Initiative
-Is aware of goals, processes and performance standards of the team
Commitment and Collaboration
-Shares information in general while respecting the applicable procedures
Analysis and Innovation
-Plans and adjusts work based on a thorough knowledge of the requirements of the position and seeks clarification and guidance, whenever required
Values and Ethics
-Demonstrates a sense of values and ethics personally and professionally
Other Competencies
-Persistent and persuasive
-Strong sense of customer service (smile, dynamism, empathy ...)
-Excellent spoken and written proficiency in the business language of the client(s)
-Familiar with IT tools (Internet browsing, use of software ...)
