IT Supervisor, Team Lead, Technical Supervisor, IT Support Lead
To plan and organise the team to ensure smooth running of the ICT infrastructure
Description:
Ensures that all ICT procedures and policies are being adhered to for the smooth and efficient running of the activities
Plans, organizes and monitors the team to ensure timely delivery and installation of ICT equipment to users and ensures delivery and installation
Provides initial point of contact for all users requiring assistance, guidance, or experiencing difficulties in the use of ICT equipment and applications
Assists in costing/reviewing of projects
Supervises works performed to ensure completion within specified and expected timeframes and specifications, to satisfaction of users
Assists in the preparation of technical specifications
Conducts servicing and preventive maintenance of equipment and take corrective actions
Liaises with suppliers
Evaluates performance of staff
Diploma in IT related field
Certifications, e.g. Comptia A+ and Comptia N+
At least 3 years of relevant experience
Interpersonal Relationship
-Listens actively, respects others and takes into account different points of view and integrates them
-Proactively resolves interpersonal or personal matters that could affect performance
-Demonstrates an understanding of the roles and responsibilities of team members and balances own needs and those of the team or organisation
-Develops and maintains effective relationships
Initiative
-Is aware of goals, processes and performance standards of the team
-Demonstrates a behavior based on action, sets priorities and uses time effectively
-Works independently and proposes solutions according to the requirements
-Manages work activities according to the changing priorities of the organisation
Commitment and Collaboration
-Shares information in general while respecting the applicable procedures
-Adjusts own approach and communication according to the audience and the circumstances
-Promotes excellence and recognizes the contribution and the success of others
Analysis and Innovation
-Plans and adjusts work based on a thorough knowledge of the requirements of the position and seeks clarification and guidance, whenever required
-Establishes a global perspective from information gathered from various sources
-Exercises a sound judgment and ensures to have all relevant facts before making a decision
Values and Ethics
-Demonstrates a sense of values and ethics personally and professionally
-Discusses internal concerns with superiors or colleagues and, if necessary, uses appropriate mechanisms to seek advice or to disclose a misconduct
-Actively contributes to the well-being at the workplace and in the building of a safe, healthy and respectful work environment
Other Competencies
-Good leadership, planning and organisation skills
-Sound analytical skills
-Good level of both written and spoken English and French
