Network Team Lead

Network Team Lead, Team Leader, Chef d’Equipe – Réseaux

To effectively monitor change requests assigned to the team and to ensure timely and quality delivery of IP (Network Changes) changes, migrations and implementations

To lead a team of (Senior) Network Engineers

Description:

Allocates work to the team and ensures that the latter complies to defined rules and processes

Ensures that the Key Performance Indicators (KPIs) are met (relative to the network and workforce)

Manages and monitors the team performance

Undertakes feasibility study and risk performance analysis of client change/ migration requests

Prepares and constructs configurations when there is a change or a request for migration

Is responsible for the first roll out on the customer’s network

Acts as the first point of contact during major changes

Provides statistical reporting to management

Degree in IT related field

Certifications e.g. Cisco Certified Network Professional (CCNP) or other technical training related to trade

At least 5 years of experience in an Internet Protocol (IP) environment and configuration of routers and switches

Interpersonal Relationship

-Listens actively, respects others and takes into account different points of view and integrates them

-Proactively resolves interpersonal or personal matters that could affect performance

-Demonstrates an understanding of the roles and responsibilities of team members and balances own needs and those of the team or organization

Initiative

-Is aware of goals, processes and performance standards of the team

-Demonstrates a behavior based on action, sets priorities and uses time effectively

-Works independently and proposes solutions according to the requirements

-Manages work activities according to the changing priorities of the organisation

-Welcomes new or different solutions and approaches and maintains a positive and constructive attitude towards change, setbacks or stressful situations

-Adopts changes, identifies warning signals (i.e. trends of potential problems) and notifies those involved

Commitment and Collaboration

-Shares information in general while respecting the applicable procedures

-Adjusts own approach and communication according to the audience and the circumstances

-Promotes excellence and recognizes the contribution and the success of others

-Consults colleagues, partners, customers, users and other stakeholders and acts accordingly in response to their concerns

-Inspires trust by demonstrating the right attitude, such as honoring the commitments

-Organizes work, from the level of task planning to implementation, ensures overall efficiency

Analysis and Innovation

-Plans and adjusts work based on a thorough knowledge of the requirements of the position and seeks clarification and guidance, whenever required

-Establishes a global perspective from information gathered from various sources

-Exercises a sound judgment and ensures to have all relevant facts before making a decision

-Has the ability to step back and review the approach

-Is able to translate general direction and guidance into concrete work activities

-Brings improvements based on solutions, approaches, products or innovative services

-Communicates effectively and makes thoughtful recommendations to the management

Values and Ethics

-Demonstrates a sense of values and ethics personally and professionally

-Discusses internal concerns with superiors or colleagues and, if necessary, uses appropriate mechanisms to seek advice or to disclose a misconduct

-Actively contributes to the well-being at the workplace and in the building of a safe, healthy and respectful work environment

-Demonstrates excellence in the delivery of services to clients and acts in transparency and fairness

Leadership

-Gives clear direction and instruction. Builds others’ confidence, making them feel better equipped to do their jobs

-Supports team development. Gives others opportunities to practice new skills and capabilities, and provides or arranges coaching. Works to provide a supportive environment by securing necessary resources and removing blocks to effective working

Other Competencies

-Customer focus

-Good planning and project management skills

-People management skills

-Analytical Skills

-Good communication skills