Training and Quality Manager

Quality Manager, Quality Assurance Manager, Lead IT Process Engineer, Audit Manager, Responsable Formation et Qualité

To manage a training and quality team to maintain and improve the Quality Management Systems in order to meet the clients’ and organisations’ needs

Description:

Plans, prioritises and organises the work and resources

Drives operational excellence across the organisation

Ensures that all departments are complying with approved procedures

Coordinates and implements improvement activities and projects

Contributes to the definition of the organisation Key Performance Indicators (KPIs)

Reports the quality and KPIs dashboard for all stakeholders

Defines the training programmes across the organization

Responsible for the development and implementation of processes and procedures

Degree in IT related field

At least 6 years of experience in a supervisory/training role in the industry

Interpersonal Relationship

-Listens actively, respects others and takes into account different points of view and integrates them

-Proactively resolves interpersonal or personal matters that could affect performance

-Demonstrates an understanding of the roles and responsibilities of team members and balances own needs and those of the team or organisation

-Develops and maintains effective relationships

-Takes responsibility for ensuring effective collaboration and takes necessary measures to enforce them

Initiative

-Is aware of goals, processes and performance standards of the team

-Demonstrates a behaviour based on action, sets priorities and uses time effectively

-Works independently and proposes solutions according to the requirements

-Manages work activities according to the changing priorities of the organisation

-Welcomes new or different solutions and approaches and maintains a positive and constructive attitude towards change, setbacks or stressful situations

-Adopts changes, identifies warning signals (i.e. trends, potential problems) and notifies those involved

Commitment and Collaboration

-Shares information in general while respecting the applicable procedures

-Adjusts own approach and communication according to the audience and the circumstances

-Promotes excellence and recognizes the contribution and the success of others

-Consults colleagues, partners, customers, users and other stakeholders and acts accordingly in response to their concerns

-Inspires trust by demonstrating the right attitude, such as honouring the commitments

-Organizes work, from the level of task planning to implementation, ensuring overall efficiency

-Sets realistic and stretching goals, linked to the strategy of the company, which unite and motivate people for achievement of such goals. Analyses costs, budgets, risks and benefits to enhance effectiveness and efficiency and takes action when needed. Uses benchmarks and performance measures to continuously improve business and manage processes

Analysis and Innovation

-Plans and adjusts work based on a thorough knowledge of the requirements of the position and seeks clarification and guidance, whenever required

-Establishes a global perspective from information gathered from various sources

-Exercises a sound judgment and ensures to have all relevant facts before making a decision

-Has the ability to step back and review the approach

-Is able to translate general direction and guidance into concrete work activities

-Brings improvements based on solutions, approaches, products or innovative services

-Communicates effectively and makes thoughtful recommendations to the management

-Is guided by latest market developments and recognizes trends and opportunities for innovation and acts upon these insights. Thinks through different potential scenarios to come up with alternative strategies to cope with the changing environment

Values and Ethics

-Demonstrates a sense of values and ethics personally and professionally

-Discusses internal concerns with superiors or colleagues and, if necessary, uses appropriate mechanisms to seek advice or to disclose a misconduct

-Actively contributes to the well-being at the workplace and in the building of a safe, healthy and respectful work environment

-Demonstrates excellence in the delivery of services to clients and acts with transparency and fairness

Leadership

-Gives clear direction and instruction. Builds others’ confidence, making them feel better equipped to do their jobs

-Supports team development. Gives others opportunities to practice new skills and capabilities, and provides or arranges coaching. Works to provide a supportive environment by securing necessary resources and removing blocks to effective working

Other Competencies

-Excellent communication skills