Warning: count(): Parameter must be an array or an object that implements Countable in /home/customer/www/cads.hrdc.mu/public_html/plugins/system/section/section.php on line 70
Terms Of Use

This website is owned and operated by the Human Resource Development Council (HRDC).

Please read the following terms and conditions (otherwise noted as this "agreement") carefully before using the site. By using the site, you signify your assent to this agreement. If you do not assent to this agreement, please do not use the site.


Restrictions on use of materials
No materials from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without HRDC’s written permission; provided, however, that, users may download one copy of the materials on any single computer and print a copy of the materials for use in learning about, evaluating or acquiring HRDC's services or products. No other permission is granted. No permission is granted to use the Site's address or other means to hyperlink other websites with any page in the Site. Prior written permission must be obtained from the HRDC to hyperlink in any manner to the Site.

The content of the Site, including all text and graphic images, is copyrighted by the HRDC. The trademarks, logos and service marks displayed on the Site are registered or unregistered trademarks of the HRDC or others. Nothing contained on the Site shall be construed as granting, by implication or otherwise, any license or right to use any trademark or copyrightable material displayed without the written permission of the HRDC or such other third party that may own the trademark or copyrightable material.


Disclaimer / limitation of liability

While the HRDC uses reasonable efforts to include accurate and up-to-date information on the Site, the HRDC makes no warranties or representations as to its accuracy. The HRDC assumes no liability or responsibility for any errors or omissions in the content of the Site.


Certain linked websites are not under the control of the HRDC, and the HRDC is not responsible for the content of any third-party linked site, or of any other links contained in such third-party site. The HRDC provides links for your convenience only, and the inclusion of any link is not an endorsement by the HRDC of the site or its contents.

The individuals and events depicted in the Day-in-the-Life profiles are likenesses created to reflect situations that may be encountered while working in the respective fields or positions and are not intended to reflect or represent specific individuals, jobs, positions or situations.

The materials on or accessible from, the site is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, the HRDC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement. The HRDC does not warrant that the functions contained in the sites will be uninterrupted or error-free, that defects will be corrected, or that the site or the servers that make the site available are free of viruses or other harmful components. The HRDC does not warrant or make any representations regarding the use, or the results of the use, of the materials on, or accessed through, the site in terms of their correctness, accuracy, reliability, or otherwise.


In no event will the HRDC be liable to you for damages of any kind including without limitation any direct, special, indirect, incidental or consequential damages resulting from or in connection with the site, the content, or any errors or omissions in the technical operation or content, even if the HRDC has been advised of the possibility of such damages.

By using the Site, you agree to indemnify, hold harmless and defend the HRDC from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to attorneys' fees, resulting directly or indirectly from a claim by a third party that is based on your use of the Site in violation of this Agreement.

Other provisions

This Agreement represents the entire agreement between the HRDC and users of the Site relating to the subject matter contained herein. No delay or failure by the HRDC to take action under this Agreement will constitute a waiver of any of the provisions contained herein, or rights provided hereby, unless expressly waived in writing by the HRDC. No single waiver will constitute a continuing or subsequent waiver.

The HRDC reserves the right to alter or delete material from the Site at any time and may at any time and in its sole discretion revise the terms of this Agreement by updating this posting. Users are bound by any such revision and should therefore periodically visit this page to review the then current terms of this Agreement. 


The Making Of

Given the vibrant and dynamic nature of the ICT/BPO sector in Mauritius, employers report an ongoing mismatch of skills between what is required and what is readily available. One of the reasons underpinning this state of affairs, is the information asymmetry that exists at any particular point of time between the demand and supply of labour.


In this light, in 2013, the HRDC in collaboration with professionals in the ICT/BPO sector developed the nomenclature of job profiles. It comprised 33 job profiles under 6 sub-sectors namely BPO, Call Centre, Networking, Software Development & Web, Software Testing and Systems Design.

A number of rigorous working and validation sessions were held with representatives of the industry to constitute and finalise the job profiles.


The ever-changing character of ICT/BPO occupations coupled to the need to systematically provide novel information on career pathways have highlighted the need for continual and user friendliness of information provision.


The Career Development Stairway (CaDS) website was developed with this in mind. To this end, a working group was set up to review the job profiles and the competency matrix in line with developments of the sector and requirements of the CaDS website.


Team leads (members of the working group) were assigned sub-sectors and they sought the collaboration of other ICT/BPO operators for crafting the job profiles. This exercise gave rise to 63 jobs and 3 additional sub-sectors emerged.


Career progression was also worked out for the jobs. The revised nomenclature of job profiles was thereafter subjected to a validation workshop where the players of the industry helped to refine them. This formed the bedrock for the development of the CaDS website.


The Director
Human Resource Development Council
4th Floor
NG Tower
Ebene Cybercity
Tel : +230 454 4009 (PABX) 
Fax: +230 454 6220 / 454 6260
Email: cads@hrdc.intnet.mu